广东客诉工程师招聘_深圳市德润达光电股份有限公司招聘客诉工程师

客诉工程师

专业要求：

学历要求：大专及以上

工作经验：1-3 年

薪资待遇：6000-8000 月薪

招聘人数：2

招聘对象： 社会人才

我要投递简历

更新日期：2024-06-29

有效期：长期有效

年龄要求： 22-38

外语要求： 不限

提供食宿：

工作地点： 广东-深圳市-龙华区

岗位职责：

1.负责对销售部门所反馈客诉问题确认并进行初步调查分析，及跟进处理OA下发客诉流程；

2.负责组织各相关部门召开客诉讨论会议，进行原因分析，制定纠正预防改善措施并跟进

落实，直至结案；

3.必要时，至客户端现场确认异常问题并处理；

4.负责客诉退货品的返工及改善措施执行落实的跟进追踪；

5.负责客户投诉的处理，并8D改善报告回复客户；

6.制程异常的分析处理并改善。

任职要求：

1.大专及以上学历，相关品质客诉处理经验1年及以上。电子或光电专业佳；

2.有良好的沟通表达能力，罗缉思维清晰，善于总结分析；

3.电子专业或相关专业应届毕业生也可！

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公司介绍：深圳市德润达光电股份有限公司，成立于2010年7月，厂房面积4000余平米，系中国新三板上市企业，股票代码：833814，国家级高新技术企业，中国信息产业协会LED分会第一届会员单位，是一家集研发，生产，销售，服务于一体的大功率LED光源生产制造商。

Shenzhen Diranda Optoelectronics Co.,Ltd was established on July,2010 which located in Shenzhen City, having 4000 square meters modern factory. Diranda is a National High- Tech listed company with stock code 833814, integrating R&D,production,marketing and service in one of the high power LED Light source manufacturing enterprises, is the first member unit of China Industrial Association LED branch.

公司拥有百万级的无尘车间，全套引进国外先进的大功率LED自动固晶机和自动焊线机等设备，年产能10亿颗大功率LED光源，在职员工200余人，其中30%以上大学学历，拥有20余人的研发团队，配备整套先进的LED测试设备及近300平米的信赖中心，以保证产品质量、满足客户要求。

The company introduced the world’s most advanced machinery and equipment, including the automatic solid-crystal wire machine, automatic spectral color scanner and anti-static dust-free workshop etc with an annual capacity of one hundred million high power led, With strong staff team more than 200, of which 30% have college degrees and the existing R&D team more than 20 people. Our company has a comprehensive set of laboratories, equipped with advanced **** equipment and 300 square meters laboratory, to ensure quality and satisfy customers.

公司获得国家多项专利，取得：ISO9001，ISO14001，CE ,ROHS,LM-80等各项认证，公司平均每年以不低于营业额5%的比例投入到研发，并与国内多所知名院校开展产研学合作，为产品持续创新提供坚实的保障。

Diranda has obtained a number of patented technology honors and achieved ISO9001, IS014001,CE,ROHS,LM-80 certificates. We has increased our R&D spending by an average of more than 5% each year and also cooperated with domestic well-known universities to ensure continuous innovation for our products.

公司产品系列丰富，主营仿流明，COB，集成和AC线性正装及倒装产品，品质优良，广泛应用于射灯，轨道灯，筒灯，球泡灯，投光灯，工矿灯，路灯等，经多年努力，产品得到了国内客户及市场的认可，且远销到国外欧美及东南亚市场，并形成：“德润达”“DIRANDA”品牌效益。

The company mainly produce high power led,COB led,integrated led,AC linear LED COB and AC flip COB, which are widely used for indoor and outdoor lighting, such as LED Spotlight, LED Downlight, LED Flood light and LED High Bay light etc. By years of effort, our product has been recognized by our domestic customers and also are popular in all over the country, therefore forming a brand effect “Diranda”.

企业愿景：用心创造放心

企业使命：以服务客户为本，面向世界、着眼未来为公司发展方向，制造一流的产品，打造领先世界品牌

核心价值观：持续为客户创造成价值，坚持以以服务客户为本，积极实行“诚信、优质、高效”；

企业精神：和谐、实干、进取。

Company Culture

Company Vision : Intention to create satisfied!

Company Mission: Dedicated to providing our customers with first-calss product and services,makes the world first-class brand;

Company Values: Constantly create value for our customers, insists on the idea of service first, actively promoting" Honesty, Quality, Efficiency";

Company Spirit: “Harmonious, Hard working , Aggressive”.?

公司实行5.5天工作制.发薪准时.生产车间为无尘车间.

人员一经录用，公司将提供优厚的福利待遇及广阔的发展空间，期待您的加入

客诉工程师

深圳市德润达光电股份有限公司

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